Our Purpose
The primary purpose of the Shoreline IT Department is maintaining the district’s technology assets and providing technical support to district staff and students.
Technical Support
Help Desk – Provides initial phone, email and walk-in assistance for a wide variety of technical support issues. Remote assistance and troubleshooting for district laptop and desktop computers. Escalation of unresolved issues to the proper IT technician.
Computer Technicians – Each technician is responsible for providing on-site and remote technical support for staff and student computers to their assigned schools. The two elementary technicians are each responsible for five school sites. The middle school technician provides support to both middle schools and the high school technicians support their individual high school.
Hardware Repair – Our Apple certified technicians provide troubleshooting and hardware repair services for all Apple devices. We service machines covered under an AppleCare warranty as well as out of warranty repairs. We also provide service for HP printers and classroom multimedia equipment.
Network Support
Network Technicians – Maintain and support the district's wired and wireless network infrastructure as well as district-wide servers and systems and also provide support and maintenance of the district’s VoIP telephone system.
Web Help Desk