Tech Info for New Staff

  • Welcome to the Shoreline School District. This page serves as an introduction to the technology and tech support resources you have available to you.

    Obtaining Tech Support

    All tech support requests should go through the IT Help Desk by either calling the Help Desk at 206.393.4920 or submitting a ticket in our Web Help Desk System via the link below.

    • Web Help Desk (in-district access only)
    • Telephone Help Desk x4920 – 7:30 -4:30 M-F

    Email Account

    A district email account will be created for you upon receipt of your hire from HR. IT staff will be notified and your email account will be setup and configured on the computer you are assigned to use.

    Your Shoreline School District email account is accessible both from work and home. Some ISP’s may block sending through 3rd party (i.e. Shoreline’s) outgoing mail server from home. If this is the case it may be necessary for you to use our Pronto Web Mail system to access your email from your home network.

    Educator Access Plus (Student Information System)

    Please contact the student information system coordinator x4238 for all questions related to the Student Information System. You may also put in Help Desk ticket for issues related to the SIS.

    Instructional Technology

    Digital Learning Specialists are available to support teachers and students in the integration of instructional technology into the curriculum. They will help plan and implement instruction with teachers and follow up with them after lessons. Please submit a Web Help Desk ticket for instructional technology integration support assistance.