Meal Account Balances
Low Balance Notification
To help avoid accounts from becoming overdrawn, each Monday, an automated low-balance email notification is sent if your student's account balance is below $10.50. This is an automated process.
Also available is an option to receive a daily email alert when your student's account reaches the $10.50 threshold. This option is available in your Family Access account.
- Log in to your Family Access page.
- In the upper right corner of the page, select “My Account”.
- On the very bottom of the page, select “Receive Emails when Food Service Balance is under $10.50”.
- Select “Save” on the upper right corner.
If at any point you wish to no longer receive these daily notices, follow the same instructions to deselect this option in Family Access. We are unable to access this option in your account. If you do not have your Family Access login information, contact our office or the office at your student’s school.
Negative Meal Balances and Automated Notifications
The District maintains the negative balance procedure 8200P. The procedure is currently under review due to newly adopted state laws. An updated version will be posted when it has been adopted.
The intent of this procedure is to ensure responsible financial management of the Food and Nutrition Services Program and consistent student-oriented practices at each school. This procedure is intended to be proactive and appropriate for students at different grade levels with an emphasis on minimizing any embarrassment that can be caused by a student running out of money on their student meal account.
If the balance of your student meal account falls into the negative, the registering parent/guardian will receive an automated notification either by phone or email (this will depend on the preferences you set at the start of the year with the individual school office).
Automated notifications are sent on Tuesdays and Fridays, each week, regardless of the amount of the negative balance. (Note: the data used to generate these calls is from the end of the previous day and may not reflect payments made over the past 24 hours.) These messages are done as a service to the family to ensure that negative charges do not accrue drastically before a parent/guardian is notified. There may be times when a payment may not update to the student account before negative balance data is pulled from the computer system. To see up-to-date account information for your student, log in to your Family Access account and select the Food Services tab.
End of School Year - Positive and Negative Balances
All balances, both positive and negative, carry-over from year to year, as long as the student attends a Shoreline School District school.
Once a student graduates, any unpaid negative balance will be added to the student record as a fine. If a positive balance remains, an automated utility will transfer that positive balance to any sibling still attending a Shoreline school. If the graduating senior does not have siblings in the SSD, you may contact the Food Service Office to request a refund or donate the balance to an Angel Fund, used to pay negative meal balances for families in need.